Shipping policy

.At Body Leaf, we strive to ensure a seamless and efficient delivery experience for all our customers within the United States. This Shipping Policy provides detailed information about our shipping practices, including order processing times, shipping methods, and delivery expectations.

How do I track my order?

All orders are shipped with their respective order tracking numbers.

You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at all times. Be sure to check your spam folder and whitelist the domain "thebodyleaf.com" so you can receive order-tracking emails. 

You can look up your tracking number on our website.

 

How long does it take to process my order?

Upon placing an order, you will receive an order confirmation email. This email confirms that your order has been received and is being processed.

Your order will usually be processed on the same or next business day, excluding weekends and holidays. Whether it's the same or on the next business day depends on the time of your order. Orders typically leave our warehouse within 24 to 48 hours after receiving and processing your order. 

When should I expect my delivery if I am located in The Contiguous United States?

International Shipping

Currently, Body Leaf ships exclusively within the United States. We do not offer international shipping at this time. Our fulfilment operations are managed by a third-party logistics (3PL) provider to ensure efficient and reliable delivery services across the nation.

 

What happens if my parcel is delayed?

We work incredibly hard to get your parcel to you quickly, but because we ship with third-party carriers, once it’s with the courier it is out of our hands.

However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on our website or via Facebook Messenger DM to our dedicated customer service team. So we can provide the fastest possible response, please provide your order number, email address, and the exact name used for your order.

All email queries will be responded to within 24 hours. However, you will likely receive a response much faster on weekdays. 

 

I entered my shipping address incorrectly. What should I do?

We want to make sure you receive your products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you need to modify or cancel your order, please get in touch with our customer support at support@thebodyleaf.com as soon as possible and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

If the order has been shipped out or fulfilled, please note that shipping a new product to your desired address is entirely at our discretion. We will not provide a reason for denying reshipments.

 

Delivery Address

• Address Accuracy: Please ensure that your shipping address is complete and accurate at the time of order. Incomplete or incorrect addresses may result in delivery delays or additional shipping charges.
• Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, refusal, or unavailability of the recipient, we will contact you to arrange re-shipment. Additional shipping charges may apply.
• PO Boxes: We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a valid street address for delivery.

Delivery Issues

• Lost or Stolen Packages: If your package is lost or stolen, please contact our customer support at support@thebodyleaf.com immediately. We will work with our 3PL provider and the shipping carrier to resolve the issue and ensure that you receive your order.
• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at support@thebodyleaf.com. We will review the case and provide a suitable resolution, which may include a replacement or refund.

 

Customer Support

For any questions or concerns regarding your shipment, please contact us at support@thebodyleaf.com. Our customer support team is available to assist you with any shipping-related inquiries or issues.

 

Changes to This Policy

Body Leaf reserves the right to modify this Shipping Policy at any time. Changes will be posted on our website, and the updated policy will take effect immediately. Your continued use of our services following any changes constitutes your acceptance of the revised policy.