Refund policy

Money-Back Guarantee

We practice a 365-day money-back guarantee on product quality that covers the first order of each unique product or bundle.

In the case that you are not satisfied with the results of using our product, you can get in touch with our Customer Service Team at support@thebodyleaf.com to enquire about your eligibility for a money-back guarantee claim. We will refund the full amount paid for the products to your original mode of payment. This excludes shipping, taxes, and customs import fees if the order has been fulfilled. 

Our Customer Service team will review your request and respond as soon as possible.

 

Claiming Refunds

You have 365 days from the delivery date to make a claim through our money-back guarantee on one-time purchases from the delivery date of our products. 

To receive credit for the money-back guarantee, you must return the bottle(s) to our returns center, even if empty. Refunds will only be processed after we receive and verify your returned items.

  • FOR MULTI-PACK PURCHASE:
    If you have used more than 1 bottle (a 30-day supply): we will only issue a refund for the first bottle and the unused/unopened bottles that you return. You will not receive a refund for the second or subsequent bottles that you used.
  • For example:
    • You purchased a 6-pack of MidnightSlim. 
    • You used 2 bottles of MidnightSlim and returned 4 unopened units.
    • Once received at our warehouse, we will issue a refund for 5 bottles (the first used bottle of MidnightSlim plus the 4 unused units you returned).  

When cancelling an order, refunds are processed instantly and will reflect on your transaction statement based on your respective payment method.

 

PLEASE TAKE NOTE: 

  • Valid only once per product, per household (Customer cannot return the same product twice).

  • While we proudly offer a 365-day satisfaction guarantee on all our products, please note that customers are responsible for covering the cost of return shipping. Once we receive your returned item(s) and verify their condition, your refund will be processed for the purchase amount (excluding original shipping fees)

  • Subscription orders are not covered by our Money-Back Guarantee, we encourage you to try our products via the one-time purchase option before signing up for recurring monthly shipments.
  • Our Money-Back Guarantee does not cover delivery-related issues. In such cases, we will substitute the order. Refunds are at Body Leaf's discretion.
  • You are responsible to ensure that you are ordering the correct quantities for your own circumstances. If you are unsure of the required quantity to purchase, please contact our customer service team for advice before placing your order as we do not refund for over-ordered quantities.


Damaged Items or Package

We take every measure to ensure smooth delivery of our goods. That said, there are circumstances that are still outside of our control. Body Leaf is not liable for any goods lost or damaged by third-party postal carriers. 

In cases where your product arrives damaged, please check with our customer service team if your order is eligible for a refund or substitution. If Body Leaf decides to issue a refund, credit will be applied to your original mode of payment. If we are replacing the product, we may request that you destroy the contents of the bottle to ensure, for your safety and of those around you, that the compromised contents are not consumed.

When contacting us, please prepare the following information.

  • Clear description of the complaint
  • Photo evidence of the complaint
  • Photo of the bottle's batch number & expiry date, which is located on the exterior bottom of the bottles
  • Your order ID 

 

Non-Returnable Items

We do not accept returns or exchanges on sale items, gift cards, or any promotional items. All sales of these items are final.

 

Refund Processing Time

Once processed, PayPal refunds take effect instantly and will reflect on your PayPal balance in real-time. Take note that if you used PayPal eCheck, it may take up to 10 business or more to clear as estimated by PayPal. PayPal can only refund you after the eCheck is cleared. Kindly contact us if your eCheck has not cleared and failed to refund after 20 days.

Credit and Debit card processing time varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7 to 14 banking days before it’s reflected in your bank statement. Contact your bank to investigate if the refund is not reflected in your bank statement after 14 days.

When processing refunds, there is often some processing time required by banks before a refund is reflected in your bank statement. We ask that you refrain from filing a dispute or chargeback request with your financial institution as it will significantly prolong your refund process, sometimes taking over 75 days, depending on your bank as they need to investigate thoroughly and review the case.


Contact Information

For all return and refund inquiries, please contact us at:

 

Additional Notes

  • Refund Process: Refunds, if applicable, will be processed using the original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.